Frequently Asked Questions

You can easily place an order for delivery through our website. It's a straight forward system. If you’re having issues, Our team is available to assist you 24/7.

We accept Interac e-Transfer as payment. Credit card payments are coming soon!

Yes we do! Contact us for more information.

Your order will be discreetly packaged and vacuum-sealed to protect and maintain your privacy. We ship using nondescript boxes or bubble mailers with no indication of what is inside.

If we receive your order and Interac E-transfer by our 11am (Eastern Time) cutoff time, your order will ship that business day. If we receive your order and payment after 11am, your order will ship the next business day.

Payment details are found on the order confirmation page after you have placed your order. Please keep a copy for your records or screen shot the page so you know where to send payment.

Please note that the e-mail address to send payment changes periodically so make sure you are sending to the one on your confirmation page.

Please allow up to 24 hours (excluding weekends and holidays) for your tracking # to be sent via e-mail after having received your payment confirmation e-mail. If you have not received an e-mail with a tracking number, login to your DopeDash account and you will see all the shipping information including your tracking number. If your tracking # has not been updated after 24 hours (excluding weekends and holidays) after having received your payment confirmation e-mail, there's a slight chance we may have missed your order so please contact us right away to ensure we process and ship it out ASAP. 

*If that ever happens, we will throw in a FREE GIFT with your order!*

The delivery times are estimated by Canada Post and they are our sole method of delivery.  Shipping times vary dependent on your location within Canada as Canada Post requires more time and reduces deliveries to smaller towns/rural areas. Canada Post may also experience delays due to weather. For instance, Canada Posts website states: "Delivery standards apply to items sent between most major urban centres and are estimates only. Actual delivery times depend on origin, destination, weather conditions and other factors. Other terms and conditions apply."

Packages to Nunavut, Northwest Territories and Newfoundland are not guaranteed by Canada Post. As a result, we are unable to offer a guarantee to our customers from those areas either unfortunately.

We are working on same day delivery in select locations. We will update our delivery options once that has been established. Stay tuned!